Hi, I'm Sadie.
I walk into high-functioning messes and figure out what’s actually in need of repair.
Over the last decade, I’ve led sales, customer success, and ops through unicorn chaos, mergers, and scaling pains — spotting what others miss and fixing it before it costs revenue, trust, or talent.
Buzzwords and Band-Aids are not my remedy of choice. I bring clarity, strategy, and a no-BS approach that turns complexity into traction.
When Things Stop Making Sense
I’m the leader people call when things stop making sense.
Not because I have all the answers, but because I’ve sat in several seats where systems, customers, and growth collide — and I know what breaks when they don’t align.
My Path Here
I started in enterprise systems and security marketing, then moved into account management and expansion sales. At WeWork, I launched a new market while learning how quickly growth stalls when systems and metrics are misaligned.
From there, I worked across sales, customer success, and operations — from early roles inside a Kansas City unicorn, to managing $60M ARR during a 7-company merger at Pathlock, to rebuilding CS programs across seven acquired brands.
Eventually, I went out on my own after realizing the same patterns kept repeating: leaders knew things were breaking, but not what to fix first.
What That's Looked Like in Practice
Across 30+ companies — from failed unicorns to quietly scaling firms — I’ve helped leaders fix the problems that quietly drain revenue, trust, and energy:
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Stabilized retention across 7 acquired brands by rebuilding customer success post-acquisition
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Uncovered $3.2M in missed upsell opportunities and protected millions more from leaking
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Aligned GTM, comp models, and ops frameworks to support high-growth rollups
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Rebuilt trust and priorities inside fractured orgs so teams could execute instead of stall
At every stage, my role has been the same: find what’s actually broken, and help people fix it without losing their minds or their margins.
Signals I listen For
Problems don't announce themselves neatly.
They usually sound like:
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“Growth is outpacing our systems and teams are flying blind.”
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“Everything’s breaking and we don’t know what to fix first.”
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“We’ve tried the fixes, but nothing sticks.”
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“We’re successful, but everything feels chaotic behind the scenes.”
My edge is translating those signals into the real issues underneath — and solving them before they spiral.
Call me when...
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Growth is outpacing your systems
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A merger or rollup just made everything messy
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Revenue is leaking or upsells are getting missed
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Exec meetings keep circling the same problems
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You’re debating an expensive hire but not sure it’s the answer